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Terms and conditions

Anna & Robert places at your disposal an online purchasing service that enables you to purchase any available item from any device connected to the Internet. In addition, you will be able to enjoy different special promotions, gifts and offers.
Access to and use of this website implies acceptance of the following Legal Terms and Conditions. We reserve the right to amend them at any time without prior notice, publishing them once again in this section.

Registration and personal data:

Registration at Anna & Robert is completely free. All this data is stored on a file under the aegis of the Data Protection Agency, complying with the regulations pertaining to LOPD and LSSI-CE. The data will be treated confidentially and with all legal and security warranties imposed by Organic Law 15/1999, of 13th of December, regarding the Protection of Data of a Personal Nature and Law 34/2002, of 11th of July, regarding Information Society Services and Electronic Commerce.

You will always have access to all your data in the “My Account” section, being able to amend them or cancel the account. If you decide to cancel your account, we agree to delete your data.

We agree to refrain from revealing or conveying your personal information to other companies, partners or suppliers without your express approval. We will assume no responsibility whatsoever for any damages that may arise from alterations that third parties may make to computer systems, electronic documents or user files.

Prices and methods of payment:

The prices of products for sale at annarobert.com will always appear in euros with the corresponding VAT (21%) duly itemised. The pertinent delivery costs will be added to these prices. Delivery costs will be communicated to the user when formalising the order, and must be accepted by same when confirming the purchase.

Anna & Robert reserve the right to change their prices at any time. The products will be invoiced at the price displayed at the time of purchase, excepting self-evident typographical error.

You must pay by credit card, Paypal or bank transfer. As soon as we receive payment, the order will be processed. Anna & Robert has neither access to, nor stores, sensitive data relating to methods of payment.

Delivery of orders:

Anna & Robert agree to deliver products in perfect condition to the address indicated. If you are absent at the time of delivery, the Courier Company will leave you a note indicating how to proceed to arrange a new delivery date. To facilitate delivery, this should be within business hours.

Anna & Robert will not be responsible for errors or damage caused during the delivery if the address you have provided to us does not match the desired delivery location.

Refunds/Returns:

You will have a maximum of ten (10) working days from delivery of the order to request a refund/return. The product to be returned must be in perfect condition and in its original packaging, including copy of the receipt and indicating the reason for the requested refund/return.

For more information, consult the “Refunds” section.

Customer service and Complaints:

Anna & Robert provides a Customer Service department where all enquiries and complaints are handled.

Contact form:

Email: shoponline@annarobert.es

Telephone: + 34 968703666

Opening hours: Monday to Thursday from 09.00 to 14.00 and from 16.00 to 20.00, Friday mornings only from 09.00 to 14.00. During the months of June, July, August and September from 09.00 to 14.00.

Intellectual Property:

Anna & Robert own all the rights over content, design and source code for this website and, in particular, including but not limited to, all the photographs, images, texts, logos, designs, brands, commercial names and data included on the website.

Under no circumstances will it be understood that Anna & Robert have granted any licence or renunciation, transmission, total or partial cession of said rights and, in particular, any alteration, transformation, exploitation, reproduction, distribution or public communication of said contents without the express prior authorisation in writing from Anna & Robert.

You can only use the Anna & Robert website for your personal and private use, with any other use being prohibited.

Obligations of the User:

You agree to refrain from using the Anna & Robert website for illegal activities or purposes: you will have no rights to change the materials, copy, distribute, transmit, present or in general reproduce, publish or create any work on the basis of the information or contents included in our website.